Vision

Chindex seeks to be Asia’s premium standard-setting health system.

Mission

Our mission is to provide comprehensive, integrated healthcare in a uniquely warm, caring, patient service-oriented environment, while also delivering leading edge healthcare technologies, quality products and services to Asia with pride.

History

Chindex was founded in 1981 by Roberta Lipson and Elyse Beth Silverberg, two young American women who had moved to Beijing in the late 1970s, following re-establishment of diplomatic and commercial relations between the US and China, to establish a cross-cultural bridge in the early days of China’s commercial opening to the West. Their vision was to bring all varieties of advanced Western healthcare technologies to Asia, and to provide excellent customer service to patients, buyers and suppliers alike. Their motivation went well beyond the bottom line, to improving the lives of people throughout Asia.

Chindex has undergone many transitions and adaptations since its founding, but has always stayed true to this vision of making a significant impact in the lives of Asians by providing the very best in premium standard-setting healthcare services and products.

Scope

Chindex’s premium healthcare services are provided through its renowned world-class hospital system in Asia, United Family Healthcare (UFH). All UFH hospitals and clinics provide patients with the very best in premium healthcare in a highly personalized setting, with more attention paid to individuals by our expert staff than can often be found in medical facilities elsewhere in Asia or the West.

Beijing United Family Hospital (BJU), the first UFH hospital, commenced operations in 1997, and is still the only facility of its kind in Beijing. It provides comprehensive inpatient and outpatient medical care with internationally board-certified Western doctors as well as the most skilled Chinese doctors coming from Beijing’s top hospitals. All medical and support staff at BJU are English-speaking and are among the most experienced medical teams found anywhere. UFH operations in Shanghai commenced services in 2004 with the opening of Shanghai United Family Hospital (SHU), providing an unmatched level of quality and service in that global city, generally including all the services, amenities, and capabilities found in Beijing. Since then, the UFH system has added over 19 comprehensive premium hospital and satellite clinic facilities throughout China and Mongolia, including the Beijing United Family Rehabilitation Hospital (BJURH), Tianjin United Family Hospital (TJU), United Family Intermed Hospital (UFIH) in Ulaanbaatar, United Family Guangzhou Clinic, the United Family New Hope Oncology Center in Beijing, and the soon to open Guangzhou United Family Hospital (GZU) and Qingdao United Family Hospital (QDU).

UFH hospitals all provide full-service premium inpatient and outpatient medical care, while their satellite clinics can provide personalized outpatient care in convenient locations for the communities they serve. Among the clinics in Beijing, the United Family New Hope Oncology Center, opened in 2011 gives China the first of its kind multidisciplinary team approach to treating cancer in a uniquely relaxed setting. The New Hope Center is China’s first US LEED standard medical building located in a beautiful park-side setting. The relaxed environment and convenient care allows patients to focus on a better quality of life, while giving them access to world-class medical care through close collaboration with the Peking University Cancer Hospital and other international institutions.

Chindex is a recognized pioneer in the field of private healthcare services in Asia, and continues to introduce new paradigms in the industry. In 2005, Beijing United Family Hospital and Clinics was the first integrated health system in Asia to receive accreditation by the Joint Commission International (JCI), the worldwide leader in improving the quality of healthcare. UFH operations in Shanghai received similar accreditation in 2008, along with its entire system in 2011, placing UFH’s multi-city healthcare network as the only one of its kind in China, and within an elite group of the world’s best healthcare providers with the JCI ‘Gold Seal of Approval’ for healthcare quality and patient safety. The United Family managed International Division at Huashan Pudong Hospital in Shanghai marks China’s first such cooperative service offering between China’s leading public and premier private hospitals. China’s first international-style fellowship training programs for primary care and emergency medicine doctors, its unique nurse training relationships with global partners, and China’s only College of American Pathologists (CAP) quality accredited laboratory in Beijing mark but a few of UFH’s pioneering hallmarks.

Chindex places paramount importance on serving as a good corporate citizen in every community in which it conducts business, complying with all applicable laws and regulations. Chindex requires honest and ethical conduct from all its employees. Chindex is also proud to have helped establish and be affiliated with The United Foundation for China's Health (UFCH), which develops model programs that provide access to innovative, multidisciplinary healthcare for vulnerable populations in China. Every year, Chindex provides services in kind to UFCH, equivalent to one percent of its United Family Healthcare (UFH) system’s revenue, to help underserved populations receive life-changing healthcare.