The Chindex Technical Service Department has played a critical role in establishing and maintaining the Chindex reputation as a provider of the highest quality technology and user support. Many of the more than 2,000 Chinese hospitals which use Chindex-supplied equipment every day in their operations are repeat customers many times over.
Chindex maintains large inventories of spare parts in-country to insure timely response to customer needs. Parts are depoted in Beijing, Shanghai and Guangzhou along with regional field service engineers who can usually respond to customers’ needs within 24 hours.
On many occasions the Chindex Technical Service department has received recognition from both our manufacturer clients and end-user customers alike for the exceptional quality of our service. Here are some recent examples:
- 2002 - 97% Excellent Satisfaction - National Chindex Customer Survey
- Chindex Service Distributor of the Year 1997 - presented by Acuson Corporation
- Highest Customer Service Satisfaction For Distributor Customer Survey 1996 - presented by Acuson Corporation
- IMAGE OF EXCELLENCE AWARD, presented to Chindex Service Team FOR OUTSTANDING CONTRIBUTION TO THE SUCCESS OF ACUSON IN THE AREA OF CUSTOMER SERVICE 1995 - ACUSON HONG KONG LIMITED